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How fa9993 Handles Your Personal Information

When you open an account with fa9993, you share certain details with us — your name, contact info, and payment method like bKash, Nagad or Rocket.

Data collected at account openingbKash, Nagad, Rocket payment recordsYour right to access or delete dataBangladesh-local support contactJurisdiction-dependent eligibility
fa9993 How fa9993 Handles Your Personal Information
HOW WE PROTECT YOUR ACCOUNT

Data Handling, Cookies and Account Security

We approach data security as an operational commitment, not a checkbox. Your account details, wallet links and transaction history are held under access controls that limit which staff can view them. Here is how the key areas of your privacy are managed on fa9993.

Payment Data Handling

When you deposit or withdraw via bKash, Nagad or Rocket, only the minimum data needed for that transaction is passed to the payment processor. We do not store your full wallet PIN or mobile banking credentials on our side.

Cookie and Session Tracking

We use session cookies to keep you logged in across pages and analytics cookies to understand which parts of the site you use most.

Data Retention and Deletion

Account data is kept while your account is open and for any period local law requires after closure. If you close your account and request deletion, we remove personal identifiers from active systems subject to legal retention obligations.

Who to Contact for Changes

For corrections, access requests or deletion, contact support via live chat or email with your account details. We verify your identity before making any changes to ensure the request genuinely comes from you.

REACH OUR PRIVACY TEAM

Contact Us About Your Data

If you have a question about how your data is handled, want to request a copy of what we hold, or need something corrected, our support team is the right starting point. Reach out through any of the channels below and include your registered account email so we can locate your record quickly. We aim to respond to all data-related requests within a reasonable time frame in line with applicable law.

Live Chat Open the chat icon on any page while logged into your fa9993 account. Mention 'privacy request' and our team will handle it directly.
Email Support Send your data request to our support email. Include your registered phone number and the nature of your request for faster handling.
Account Help Section Log in and navigate to Account Settings, then select 'Privacy and Data'. You can submit a formal data access or deletion request from there.

Common Questions About Your Privacy on fa9993

These are the questions we hear most often about how personal data works on fa9993. If your question is not covered here, our support team can help through live chat or email.

We collect your name, phone number, email address and any identity document you submit for verification. If you link bKash, Nagad or Rocket, we also record transaction references tied to your account wallet.

We do not sell your data. We share only what payment processors like bKash, Nagad or Rocket need to complete a transaction, and what is required by applicable law in your eligible region.

We retain account records for the period required under local law in Bangladesh or your eligible region. After that period, personal identifiers are removed from our active systems on verified deletion requests.

Yes. Log in and go to Account Settings, then 'Privacy and Data', or contact our support team via live chat or email. We verify your identity before releasing any records.

We use cookies to maintain your login session and to measure site usage. You can manage or clear cookies through your browser settings. Blocking cookies may affect how certain account pages load.

This policy covers all accounts on fa9993. Access to the platform and applicability of specific rights depend on your local law and eligible region, including applicable rules in Bangladesh.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.