Reference

Read These Terms Before You Open an Account

These terms set out what you agree to when you access fa9993 — covering your account, deposits via bKash, Nagad, or Rocket, how we handle disputes, and what happens if the rules are broken.

Account rules apply from first loginbKash, Nagad, Rocket wallet conditions includedEligibility depends on local law and regionTerms updated without prior noticeContact support if anything is unclear
fa9993 Read These Terms Before You Open an Account
TERMS CONTACT PATHS

Ask Us About Any Term You Are Unsure Of

If a clause in these terms is unclear, or you want to confirm how a specific rule applies to your account or your bKash and Nagad wallet use, our support team can walk you through it. Reach us through any of the channels below — we respond in English and aim to address terms-related queries as a priority.

Live Chat Open the chat window from your account dashboard to ask about specific clauses, account conditions, or how a term applies to your wallet or recent transaction.
Email Support Send a written query to our support address if you need a detailed explanation of a term or a record of our response for your own reference.
Help Centre Browse the help section for answered questions on account rules, wallet deposit conditions via bKash, Nagad, and Rocket, and common terms disputes.
HOW WE HANDLE THIS

How fa9993 Applies and Enforces These Terms

We apply these terms consistently across all accounts — whether you joined yesterday or have been using the platform for months. Our account team reviews flagged activity against the terms stated here, and any enforcement action we take is based on the version of the terms that was live at the time of the activity in question. If you believe an action was applied incorrectly, you can raise a formal dispute through support.

Account Security

You are responsible for keeping your login credentials private. If you suspect unauthorised access, contact support immediately so we can freeze activity and review your account.

Wallet Verification

Withdrawals to bKash, Nagad, or Rocket require the wallet to match your registered account name. Mismatched wallets will be held pending verification, as set out in these terms.

Data Retention

We retain account data, transaction records, and communication logs as required to enforce these terms and resolve any dispute you raise through our support channels.

Requesting Changes

If you want to update personal details on your account — name, wallet number, contact — submit a request through live chat or email with the documents we ask for in these terms.

Common Questions About These Terms

These are the questions we get most often about how our terms work in practice — covering your rights, what we can and cannot do, and how eligibility is assessed for accounts in Bangladesh.

Access and eligibility depend on local law where you are. If online gaming is permitted in your region, these terms apply to your account in full from the moment you log in.

Yes. We may update these terms at any time. The updated version is effective as soon as it appears on this page. Continuing to use your account after an update means you accept it.

Withdrawals are held until the wallet name is verified against your registered account details. Contact support with valid identification to resolve a mismatch and release the transaction.

Yes. We can restrict or close accounts that breach these terms, where local law prohibits access, or where account activity raises concerns we cannot resolve through verification.

Contact our support team via live chat or email with the details of your concern. We will review the account activity against the terms that were in effect at the time and respond in writing.

This page always shows the current version. We do not keep archived versions publicly, so if you have a question about a past version, raise it with support and we will assist.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.